Terms of Service

The Finer Details 

Last Update: December 2021 

Welcome to Zetsy

The following terms of service (these “Terms of Service”), govern your access to and use of the Zetsy website, content, functionality, and services provided by Bang Studio Private Limited and its providers, as applicable. Bang Studio Private Limited and its providers are collectively referred to as “Zetsy”, “Bang Studio”, “we”, or “us”; and “you”, “user”, “Buyer”, “Client”, or “subscriber” mean you as a client of the service, or buyer of products.

Please read the Terms of Service carefully before you start to use our services. By using the Site, opening an account, soliciting our services or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service and Zetsy Payment Terms and Conditions found here (“Payment Terms and Conditions”), which is incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found here. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein. 

Overview: Transparency and Objectivity

Our main goal is to provide a wide range of services to our customers and consolidate their visualization, design, and engineering needs to one honest, transparent, and efficient company. Our professional industrial designers, manufacturing engineers and visualizers work seamlessly to provide as many services as we possibly can.

We provide formats to help clients and teams capture their ideas and requirements in a clear and unambiguous manner. The ensuing work can then be objectively followed. Despite this, there may be projects we are unable to do. This can be because of the type of skills needed, amount of time available, inherent ambiguity in the task, or the fact that we are a service provider and not a product ownership company.

If you’re unsure of our capabilities and offerings, please ask. 

Basics: The Active Task

To deliver consistent volume and visible turnaround times on all projects, we developed an agile scheduling and workload system. This offers better planning on both, our end and yours.

We do this by allowing only “2 Active Tasks” and “1 Active Activity” per subscription at any time. Each task is simply defined or agreed as work that can be completed between 2 hours to 2 working days. For example, this could be one configuration of components, or finishing a section of a design guideline document, or a set of features that can be added in 3D CAD.

A cluster of associated tasks is an activity. If an Activity is to be monitored, it should be defined and agreed as a cluster of tasks that take no more than two weeks, and no more than two reviews to approve.

These limits are based on each subscription. If you need more volume at one time, you can add on multiple subscriptions. 

Basics: The Time Limitation

Unless specified exclusively to you, or upfront elsewhere on this site, all plans provide a team time contribution about 155-160 hours per month, on average. It is more in some months, and less in others. The Visualization Studio subscription gets you a team time of about 65-75 hours per month. If you need more Volume of work at a time, you can add on multiple subscriptions. 

Basics: What You can Expect

  • Reasonably quick turnaround on a task. For example, we have finished wearable ID to brand approved mock-up in 45 days. And a wearable sent to production including liaison time with manufacturers in under 6 months. But project times vary by the complexity
  • Follow up from the team when a task is completed or when a draft design is delivered.
  • Request as many revisions and variations as you need to get a final product.
  • Request and receive all source files with full ownership.
  • Access to support teams and senior members to help in any situation.

What we need from You

Clear Communication is necessary for a successful relationship. We ask that you be as clear as possible and add as much detail as you can to each request. We see the best results in the quickest times, when clients submit easy to follow directions to their vision. Providing links, images, and videos of examples of the work you would like to create is welcome.

Please note, we do our best to provide the highest quality work. However, design and development are subjective. We may not always execute to expectations on the first go. We ask that respectful feedback is provided to our team. See Tips (provide link to Tips page)

As our relationship builds, our team will better understand your needs and get to the task, activity, product, and project finish line faster, each time. 

No Warranty, and Invoicing and Shipping for Physical Deliverables

Some of the services on Zetsy may involve the production of prototypes or procurement of samples that need to be delivered to you. These are typically produced by one of our ecosystem partners, chosen based on empirical evidence.

No warranty can be given on prototype quality. ‘Corrections’ are at the discretion of the prototype or part manufacturer. Also, prototypes are built to validate a set of assumptions in the design. If such assumption is invalidated or cannot be validated on account of prototype part quality, the appropriate approach is “remedy” the prototype as much as possible, refine the design based on new information acquired, and manufacture more prototypes with process controls to enable specific new quality requirements. This is an iterative process.

We will negotiate a part or prototype price for you. The ecosystem partner(s) will invoice you directly before shipping. For Shipping, you will be asked to provide a shipping address.

For parts shipped by us, a transparent shipping fee will be charged. The payment terms are 7 days from receipt of invoice.

Zetsy does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. We will provide the tracking number if available over messaging service when delivering the prototype or sample. 

No Contracts

Subscription Fee: In consideration of the provision of Zetsy services, excluding any free trial period (“Free Trial Period”), Client shall pay Zetsy a monthly, quarterly, or annual fee (the “subscription fee”), as available and applicable.

Subscription Term: Except for the first month of a subscription or resumption after pause, each of our subscription plans are rolling monthly by default, or when available and subscribed, quarterly, or annual agreements, adjusted to the calendar month. You will have access to request new design projects, revisions and communicate with designers during those months. During the first month, the subscription term is truncated to fit to the next calendar month. For quarterly, or annual subscription plans, the first full calendar month is treated as the start of subscription.

Auto-Enrolment and Renewal: To ensure that Client does not experience any interruption, Client’s Subscription will automatically renew for additional periods, corresponding to current subscription term, unless Client modifies subscription term, or cancels its Subscription, at least a week in advance prior to its expiration.

Non-cancellable and Non-refundable: For Monthly subscriptions, the Subscription Fee is non-cancellable and non-refundable. For Quarterly, and Annual, or similar subscription terms, once cancelled, are eligible for a refund after the current month of cancellation request.

Payment Method: Client hereby authorizes Zetsy to charge the Subscription Fees, upon due date, from payment method selected by Client for this purpose (“Subscription Payment Method”).

Add or Subtract, Upgrade or Downgrade: None of our recurring plans are locked into long term contracts and you are free to add, subtract, upgrade, or downgrade your account at any time during your subscription. Upon a subscription upgrade or downgrade, or addition or subtraction of plans, Client will be billed for the applicable increase in Subscription Fee, at Zetsy’s then current rates. Additions and Upgrades will be done at a prorated amount factoring in the amount you have already paid for your initial plan and the days left in your current period. Subtractions and Downgrades include prorated credits but NO partial refunds. The renewal charge will reflect the downgraded subscription cost.

Pause or Renew a Subscription: Pausing your subscription allows you to stop normal recurring renewals of your plan. The ‘Pause’ is counted in work weeks and not in days. If you pause mid-week, the pause will come into effect the following calendar week. Likewise, when you resume, the corresponding week is considered as a work week. If your account does not have sufficient funds for the entire renewal month, then you will receive a payment link for the pro-rata amount.

Storage Access After Pausing: Clients can access their storage – either Google Drive or Microsoft Teams – that is created when initially joining the service, for up to 3 months after the end date of the last paid period. At the end of 3 months the account will be archived, and data on any unfinished projects may be deleted. No new tasks will be started after the end of the paid period. In special cases, revisions can be requested within the 7-day period after the end date of the paid period.

Cancellation and Refunds: In the event Client wishes to terminate its relationship with Zetsy, Client shall provide Zetsy with written notice of its intent to terminate (“Client’s Notice”). You may send such notice to support@zetsy.one or to a representative. After cancellation, we will keep your logins and account active so you can access all previously submitted files for up to 3 weeks until the end of your current billing period. See “Payment Terms and Conditions” for information on refunds.

Discounts and Promotions: Unless expressly agreed otherwise, if Client received a special discount or other promotional offer, Client acknowledges that upon renewal of its Subscription, the Subscription will renew, at the full applicable Subscription Fee at the time of renewal.

Taxes: The Subscription Fee is exclusive of all taxes (including without limitation, value added tax, sales tax, excise, goods, and services tax, etc.), levies, or duties, which may be imposed with respect to these Terms of Service.

Chargebacks: Any decline, chargeback or failure to collect Subscription Fee due by Client (“Chargeback”), will be deemed as a breach of Client’s obligations hereunder, and therefore (i) Zetsy may deduct such amount from the Zetsy Balance; and/or (ii) Client’s Business Account may be downgraded, disabled, or terminated (at Zetsy’s sole discretion) until payment of applicable Subscription Fees in full, including any fees and expenses incurred by us for each Chargeback received, without derogating from any other remedy that may be applicable to Zetsy. 

Ownership Rights

Subject to timely payment, the Client is granted all intellectual property rights, including but not limited to, copyright in the work delivered. Bang Studio Private Limited waives any and all moral rights therein, and expressly assigns to the Client the copyright in the delivered work. All transfer and assignment of intellectual property to the Client shall be subject to full payment for the Service, and the delivery may not be used if payment is cancelled for any reason. 

Unresponsive Teams

If the team you are working with becomes unresponsive for more than two weeks, it may be best to pause your subscription, wait for contact from them, and then resume. You may also reach out to support@zetsy.one to connect with the team on your behalf.

Confidentiality and Waiver of Conflict of Interest

Bang Studio, its Sellers and Service Providers recognize that there might be a need for Subscribers to disclose certain confidential information to be used for the purpose of delivering the ordered service, and to protect such confidential information from unauthorized use and disclosure. Without derogating from the generality of the above, Bang Studio, its Sellers and Service Providers agree to take reasonable measures to (i) maintain all such information in confidence; (ii) not disclose the information to any third parties; and (iii) not use the information for any purpose except for delivering the ordered work.

Employees and providers associated with Zetsy will provide professional, objective, and impartial services at all times and hold your interests paramount. Subscriber is aware that Bang Studio and its providers have previously performed, and will continue to perform services with several brands, businesses, and individuals worldwide. Bang Studio, its parent, employees, providers, and affiliates are privy to many creative ideas, many of which are protected and/or proprietary intellectual property. We may have developed product features and similar intellectual property with the interest to license or enable provision of this service. We may also be bound by numerous non-disclosure and confidentiality obligations in areas that may be similar, or competitive to your business or technology.

It is possible that during the time we are advising you, some of our past, current, or future clients and associates will (a) have similar types/lines of business as yours, (b) be in direct and/or indirect competition with you, and/or (c) have business dealings with you. Zetsy services for Subscriber are conditioned upon Client (“Subscriber”) acknowledging and waiving all potential claims of conflict of interest.

Disclosure

A partial but representative list of projects, products, and product categories that Zetsy, its parent, employees, providers, and affiliates, have been involved in, can be found here 

Disclaimer of Warranties and Limitation of Liabilities

Bang Studio Private Limited (“Bang Studio”. “Zetsy”) represents that any information, deliverables, or intellectual property furnished in connection with this contract shall be true and accurate to the best of its knowledge and belief, but Bang Studio shall not be held to any liability for unintentional errors or omissions therein. Both parties agree that the service, and deliverables within, are provided “as is”. Bang Studio makes no further representations or warranties or covenants, expressly or impliedly, in respect of the deliverables including implied conditions of merchantability, or fitness for a particular purpose, or that the use of information or intellectual property disclosed or provided hereunder will not infringe any patent or other intellectual property right of a third party.

In no event will Bang Studio, its affiliates or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with Client (“Subscriber”)’s use of, or inability to use, services obtained from, or information or intellectual property disclosed or provided by Bang Studio, this site, any websites linked to it, any content on the site or such other websites or any services or items obtained through the site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 

Proprietary Restrictions

The Site, including its general layout, look and feel, design, information, content, and other materials available thereon, is exclusively owned by Zetsy and protected by copyright, trademark, and other intellectual property laws. Zetsy, Zet, Zetpack, ZetsyDAO, Zetmark, Zetcoin and ZIP are all registered trademarks owned exclusively by Bang Studio Private Limited. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (1) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (2) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (3) remove any copyright notice, identification or any other proprietary notices; (4) use automation software, hacks, modifications or any other unauthorized third-party software designed to modify the Site; (5) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (6) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (7) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (8) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (9) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (10) access or use the Site in any way not expressly permitted by these Terms of Service. Users also agree not to permit or authorize anyone else to do any of the foregoing.

Except for the limited right to use the Site according to these Terms of Service, Zetsy owns all right, title and interest in and to the Site (including all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than User Generated Content) including, without limitation, the exclusive right to create derivative works.  

Termination/Denial of Access.

Without limiting any other provisions, Zetsy reserves the right to deny access to and use of the Website. Such denial shall be at Zetsy’s sole discretion and without notice or liability to Client. Denial of access may be to any person and for any reason or for no reason, including without limitation for breach of any representation warranty or covenant contained in these Terms of Use or the Privacy Policy or any applicable law, statute, or regulation. Upon termination or suspension, Client is thereafter prohibited from registering and creating a new account under any name or on behalf of any third party. Zetsy reserves the right to take appropriate legal actions against Client for breach of this paragraph. 

Corrections, Modifications and Discontinuations

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to make changes to these Terms of Service from time to time.

When changes are made, we will make a new copy of these Terms of Service available on this page. You understand and agree that if you use Zetsy after the date on which these Terms have changed, your use will be considered as acceptance of the updated Terms of Service.

We may add, modify, or discontinue any feature, functionality, or any other tool, within the Zetsy service, or suspend Zetsy Subscriptions altogether, at our own discretion, at any time, and without further notice. 

Hours of Operation

Monday to Friday, 3AM to 12:30PM UTC 

In exceptional cases, teams will be available 1:30AM-3PM UTC 

No meetings will be done on Fridays  

©Copyright 2012-2021 Bang Studio Private Limited

Zetsy was established in 2012 and is the largest provider of unlimited product development services in the known universe

©Copyright 2012-2021 Bang Studio Private Limited

Zetsy was established in 2012 and is the largest provider of unlimited product development services in the known universe